Privacy Policy

Effective Date: May 27, 2025

Virtual Therapists ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you access or interact with our services, including but not limited to our website, social media accounts, and direct communications (collectively, the "Services").

By accessing or using the Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information from you, including but not limited to:

• Full Name, Gender, Age, Country of residence and contact information (email, phone)
• Mental health and wellness information (e.g., symptoms, treatment plans)
• Communication records (e.g., chat transcripts, email correspondence)

2. How We Use Your Information

We use your data solely to provide services, including:

• Provide virtual therapy services and support
• Respond to inquiries and communications
• Improve and personalize our Services
• Share updates, resources, and news related to mental health and wellness

3. Log Data

We automatically collect certain information when you access the Services ("Log Data"), including:

• IP address
• Browser type and version
• Pages visited
• Time and date of visits
• Time spent on pages
• Other diagnostic data

4. Sharing of Data:

We do not sell or rent your personal information. We may share your information with trusted third parties, such as:

• Third-party service providers (e.g., payment processors, technology providers)

We may also share information with third-party service providers to perform Services on our behalf. Your information shared with these third parties will be subject to their respective privacy policies.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We will retain your personal information for as long as necessary to provide the Services, and for a reasonable period thereafter to comply with applicable laws and regulations.

7. Data Subject Rights

You have the right to:

• Request access to the personal information we collect
• Request correction or deletion of your personal information
• Object to or restrict processing of your personal information
• Request data portability

To exercise your rights, please contact us using the information provided below.

8. Breach Notification

In the event of a data breach, we will notify you and any applicable regulatory authorities within the required timeframe.

9. International Users

Our Services are accessible worldwide. If you access the Services from a country other than your country of residence, you acknowledge that your personal information will be transferred to and processed in the country where our servers are located.

10. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly.

11. Marketing Communication

You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in emails or by contacting us directly.

12. Changes To This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting the updated Privacy Policy on the Services, and your continued use of the Services constitutes your acceptance of such changes.

12. Contact Us

Email: support@virtualtherapist.ai

By accessing or using our platform, you acknowledge and agree to the practices described in this Privacy Policy.